INT Company Privacy Policy
At Inspire, Nurture & Thrive (INT Hub), we are committed to safeguarding the privacy and personal data of the young people we support, their families, and all individuals who interact with our services.
This Privacy Policy outlines how we collect, use, store, and protect personal information in compliance with the UK General Data Protection Regulation (UKGDPR) and the Data Protection Act 2018.
You can quickly navigate the sections within this policy by using the links below...
1. Data Controller
INT Hub, located in Hull, England, is the data controller responsible for the personal data we process. For any queries regarding this policy or your personal data, please contact us at:
Email Us
Call: 07887 010534
2. Personal Data We Collect
To provide our services effectively, we may collect and process the following types of personal data:
Service Users
- Personal Details: Name, date of birth, gender, and contact information.
- Health Information: Medical history, mental health status and any disabilities.
- Family and Social Circumstances: Next of kin, family background and living arrangements.
Staff and Volunteers
- Personal Details: Name, contact information, date of birth and National Insurance number.
- Employment Information: Qualifications, employment history, DBS checks and training records.
Website Visitors
- Contact Information: If you reach out to us via email or telephone, we may collect your name and contact details to respond to your inquiries.
3. Legal Basis for Processing
We process personal data based on the following legal grounds:
- Consent: When individuals have given clear consent for us to process their personal data for specific purposes.
- Contractual Necessity: To fulfill contracts or agreements we have entered into with individuals.
- Legal Obligation: To comply with legal and regulatory requirements.
- Vital Interests: To protect the vital interests of the data subject or another person, especially in emergencies.
- Public Task: To perform tasks carried out in the public interest or in the exercise of official authority.
- Legitimate Interests: For purposes of our legitimate interests, provided these are not overridden by individuals' rights and interests.
4. How We Use Personal Data
We use personal data to:
- Provide tailored support and care services to our service users.
- Develop and review personalised care plans.
- Communicate with service users, their families, and relevant professionals.
- Ensure the safety and well-being of service users and staff.
- Maintain accurate records for legal and regulatory compliance.
- Manage employment relationships with our staff and volunteers
5. Data Sharing and Disclosure
We may share personal data with third parties in the following circumstances:
Features:
- With Consent: When we have explicit consent to share the information.
- Service Providers: With third-party service providers who assist us in delivering our services, under strict confidentiality agreements.
- Legal Requirements: When required by law or regulatory obligations.
- Safeguarding: To protect individuals from harm or in safeguarding situations, sharing information with relevant authorities or professionals.
6. Data Security
We implement robust security measures to protect personal data from unauthorised access, alteration, disclosure, or destruction. These measures include:
- Secure storage systems with restricted access.
- Regular staff training on data protection and confidentiality.
- Policies and procedures aligned with data protection laws and best practices.
7. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. Retention periods are determined based on:
- The nature and sensitivity of the data.
- Legal and regulatory requirements.
- The potential need to reference the data in future.
8. Individual Rights
Individuals have the following rights regarding their personal data:
- Access: To request access to their personal data and obtain a copy.
- Rectification: To request correction of inaccurate or incomplete data.
- Erasure: To request deletion of their data, subject to certain conditions.
- Restriction: To request restriction of processing under specific circumstances.
- Data Portability: To receive their data in a structured, commonly used format.
- Objection: To object to processing based on legitimate interests or direct marketing.
- Withdraw Consent: To withdraw consent at any time, where processing is based on consent.
To exercise these rights, please contact us using the details provided in Section 1. We will respond to requests in accordance with applicable data protection laws.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this policy regularly. Significant changes will be communicated through appropriate channels.
10. Complaints
If you have concerns about our handling of your personal data, please contact us directly to address your concerns. Additionally, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Visit the ICO's Website
Call the ICO on 0303 123 1113
11. Additional Information
For more detailed information on data protection and your rights, please refer to the ICO's Guide to the General Data Protection Regulation (GDPR):
ICO's Guide to the GDPR
This Privacy Policy was last updated on 16 February 2025.
By offering these varied and comprehensive options, INT ensures that each young person receives care and support tailored to their individual needs, enabling them to achieve independence and become positive, contributing members of the community. If you wish to learn more about our services or explore how we can support you or someone you care about, please get in touch with us.
FAQs
What regions of the country do we operate?
Hull
What types of support services does INT Hub offer for young people?
INT Hub offers a range of support services including semi-independent living, 24-hour supervised living, mental health support, substance misuse programs, learning disability support, and family reunification services. We also provide individualised support plans and skill development programs.
Who is eligible to receive services from INT Hub?
Our services are designed for young people aged 16 to 18 who have mental health issues, substance misuse problems, social, emotional and learning disabilities, offending behaviour, or are care leavers transitioning to independence.
How can a young person be referred to INT Hub for support?
Referrals can be made by local authorities. Contact us directly via our website, email, or phone to start the referral process.
What is the difference between semi-independent living and 24-hour supervised living?
Semi-independent living offers a supportive environment with individualised support plans and more personal freedom, suitable for young people who can manage some level of independence. In contrast, 24-hour supervised living provides continuous supervision and assistance, ideal for those who need more intensive support.
How does INT Hub ensure the safety and well-being of the young people in its care?
Safety and well-being are our top priorities. We have trained staff on-site, conduct regular safety checks, and provide emergency out-of-hours support. Each young person has a personalised support plan, and our staff are trained in safeguarding, de-escalation techniques, and crisis management.
What kind of training and qualifications do INT Hub staff members have?
Our staff members undergo rigorous training and hold qualifications in areas such as safeguarding, mental health, substance misuse, first aid, and conflict resolution. All staff have enhanced DBS checks and at least two years of experience working with vulnerable young people.
How does INT Hub handle emergencies or urgent situations?
We have a dedicated emergency out-of-hours team and senior managers who can visit in urgent situations. Our staff are trained to manage crises and provide immediate support, ensuring the safety and well-being of the young people in our care.
Can family members or guardians be involved in the support process?
Yes, we encourage family involvement where appropriate. We work in collaboration with families, guardians, and other relevant professionals to create a holistic support plan that meets the young person's needs.
What measures does INT Hub take to support young people with mental health or substance misuse issues?
We provide tailored mental health support and substance misuse programs, including access to mental health professionals, coping strategies, and rehabilitation programs. Our staff are trained to recognise and address these issues, providing comprehensive support.
How does INT Hub gather and incorporate feedback from young people about the services they receive?
We regularly review individual care plans with input from the young person and relevant professionals. We also gather feedback through formal consultations, quarterly reviews, and fortnightly house meetings to ensure our services continuously meet their needs and preferences.
What steps does INT Hub take to prepare young people for independent living?
INT Hub focuses on building essential life skills through personalised support plans that include budgeting, daily hygiene routines, meal preparation, and social integration. We offer programs that teach young people how to manage their finances, find and maintain education for employment, and navigate community resources. Additionally, we provide continuous support and guidance to ensure a smooth transition to independent living in collaboration with the placing local authority.
© 2025 - INT Hub